Terms & Conditions

The following TERMS AND CONDITIONS and any other rules posted constitute an agreement between GOURMONDE LLC ("GOURMONDE", "we", "our", "us") and you, the visitor, governing your access and use of all content and functions available at the GOURMONDE website as well as related micro-sites accessed through the URL www.gourmonde.com.

By visiting the website, you consent to the practices described in the TERMS AND CONDITIONS. We may modify the TERMS AND CONDITIONS occasionally and your continued use of this website following such change signifies your agreement to the modified TERMS AND CONDITIONS. Individuals who wish to use our services must agree to be bound by our policies.

REGISTRATION

To use some of the services or features made available to you on this Website you will need to register. We ask that you provide information about yourself that is accurate, current and complete. Should any of your registration information change, please notify us immediately by email at customercare@gourmonde.com.

PURCHASE ELIGIBILITY

The purchase of merchandise from GOURMONDE is limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the State of California.

In order to make purchases on the website you will need to provide your personal details, including your name, phone number and email address. You will also be required to provide payment details that are valid and correct and you confirm that you are the person referred to in the billing information provided.

The Website is available only to individuals and others who meet the GOURMONDE terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to GOURMONDE, and who have authorized GOURMONDE to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise.

By making an offer to purchase merchandise, you authorize us to perform credit checks and to transmit or to obtain your credit card information or credit report information to or from third parties solely to authenticate your identity, to validate your credit/debit card, to obtain an initial credit card authorization and/or to authorize individual purchase transactions.

ORDERS

All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers.

GOURMONDE offers products for sale that are in stock and immediately available for shipment from our distribution center. On occasion we may be waiting for shipments from our suppliers. In these instances you may register your email address under the Wait List for notification of arrival of the selected merchandise not held in stock.

If you have registered on the Wait List, we will attempt to notify you by email within 48 hours of the product becoming available. Please note that on occasion certain products that are in particularly high demand may sell out during this period.

ORDER ACCEPTANCE

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. Please note that his email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order will be perfected upon completion of the packing of your order. Completion of the contract between you and GOURMONDE will be perfected when we dispatch the goods to you at which time you will receive a second email containing you tracking number, and confirming that your order has been dispatched.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the TERMS AND CONDITIONS.

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Website whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PAYMENT

For payment, we accept Visa, MasterCard or American Express. Payment will be cleared from your account after your order has been packed and is ready to be shipped. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it.

If the issuer of your credit/debit card refuses to authorize payment to GOURMONDE, we will not be liable for any delay or non-delivery. Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we'll notify you by email immediately.

On rare occasion, an item may be out of stock and not expected to come back in stock, so we must cancel the item. In this case, if you paid with a credit/debit card, we will not charge you for the item or any taxes, shipping or handling charges.

INSURANCE AND DELIVERY

GOURMONDE automatically insures a package with the minimum purchase price of $300 during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by GOURMONDE, and transfer of responsibility in the same way.

The signature can be waived for domestic orders dispatched via UPS. When placing an order, the signature requirement is set by default; however, you can update your preference on the shipping page before proceeding to purchase. If no signature is collected, you agree that GOURMONDE can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery. You authorize GOURMONDE to leave the package(s) at the shipping address without obtaining a signature and release and indemnify GOURMONDE from liability for any loss or damage that may result from leaving the package(s) at your shipping address without obtaining a signature.

We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.